HBO is engaged on a repair for the “unable to play title” error that some customers have encountered within the HBO Max app for Apple TV, in response to The border.

The problem, which has been broadly reported by customers, seems to happen on all generations of ‌Apple TV‌ 4K working tvOS 16.1 and the most recent model of the HBO Max app 52.50.1, launched on November 16.

Whereas some customers have discovered the problem to be intermittent, others are unable to stream content material in any respect with out encountering playback errors, although some have discovered workarounds that embody force-quitting the app, signing out of the app, reinstalling it, or restarting their ‌Apple TV.

HBO communications director Chris Willard stated The border that they’re conscious of the problems and are engaged on a repair that shall be included in an upcoming replace to the app.

Till then, two non permanent troubleshooting ideas advised by HBO Max buyer assist embody turning off HDR assist (in Settings -> Video & Audio, altering the format to SDR and disabling Match Content material, Match Dynamic Vary and Match Body Fee) and altering the decision from 4K to 1080p or 720p.

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